Effective Date: November 2025
Company Name: LilChester
Location: Lahore, Pakistan
Email: customercare@lilchester.com
Phone / WhatsApp: 0314-4707047

1. Introduction

At LilChester, we value the trust you place in us when you share your personal information. We are deeply committed to protecting your privacy and ensuring your data is handled responsibly, transparently, and in full compliance with applicable laws, including the Personal Data Protection Bill of Pakistan, Prevention of Electronic Crimes Act (PECA) 2016, and Google’s Data Protection & Advertising Guidelines.

This Privacy Policy explains what information we collect, how we use it, the choices you have regarding your data, and the safeguards we maintain to keep it secure.

2. Information We Collect

When you interact with LilChester, we may collect several types of personal and non-personal information, depending on how you use our services:

A. Personal Information:

Collected during account creation, order placement, or customer service inquiries:

Full Name
Contact Number (Phone / WhatsApp)
Email Address
Shipping & Billing Address
Order Details (product selections, sizes, preferences)

B. Automatically Collected Information:

When you visit our website or interact with our digital platforms, we may automatically collect:

IP address and device identifiers
Browser type, operating system, and referring URLs
Website usage analytics (pages visited, time spent, clicks)
Cookies and similar technologies (to enhance your browsing experience)

C. Marketing & Communication Preferences:

If you subscribe to our newsletter, promotional updates, or SMS alerts, we store your preferences to send tailored marketing communications.

3. How We Use Your Information

LilChester uses your information with care, precision, and purpose — ensuring every interaction serves your convenience and satisfaction. We may use your data for the following purposes:

Order Processing & Fulfillment: To process, confirm, and deliver your purchases, as well as handle returns or customer support.
Customer Communication: To contact you regarding order status, inquiries, and customer feedback.
Promotional Messaging: To send you updates, exclusive offers, sale announcements, and product launches.
Website Improvement: To analyze user behavior, enhance website functionality, and improve customer experience.
Legal & Compliance: To meet legal obligations, prevent fraud, and ensure the security of transactions.

4. Marketing & Promotional Use

With your consent, LilChester may send marketing messages through email, SMS, or WhatsApp. These communications will always respect your preferences and adhere to Google Ads and Meta (Facebook/Instagram) advertising policies.

You can opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email.
Replying “STOP” to promotional SMS or WhatsApp messages.
Contacting us directly at customercare@lilchester.com.

We believe in relevant, respectful, and consent-based marketing—you remain in control at all times.

5. Data Protection & Security

We take the security of your personal information seriously. LilChester implements appropriate technical, organizational, and administrative safeguards to prevent unauthorized access, alteration, or misuse of your data.

Our security measures include:

SSL (Secure Socket Layer) encryption on all data transmissions.
Limited employee access to personal information.
Regular security audits and data handling reviews.

While we strive for the highest security standards, no system is entirely immune to risk. In the unlikely event of a data breach, we will take prompt action in accordance with Pakistani law and international best practices.

6. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal information to any third party. However, to efficiently operate our services, your data may be shared with trusted third parties under strict confidentiality agreements, such as:

Courier Partners: For product delivery and logistics.
Payment Gateways: To process secure online payments.
Marketing & Advertising Platforms: Such as Google and Meta, for ad targeting or remarketing based on anonymized data.

All third-party partners are required to handle data in compliance with Pakistan’s data protection standards and Google’s user data policies.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. Cookies do not store personal data but may link to user preferences or anonymous session identifiers.

You may manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are turned off.

8. User Rights & Control

Under Pakistan’s emerging data protection framework, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data when no longer needed for the stated purpose.
Withdraw consent for marketing or data processing at any time.

You can exercise these rights by emailing customercare@lilchester.com with the subject line “Data Request.”

9. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes outlined in this policy — typically the duration of the customer relationship and for a reasonable period thereafter to comply with accounting, legal, or warranty obligations.

10. Children’s Privacy

While LilChester designs and sells clothing for children, our digital and ordering platforms are intended for parents or legal guardians aged 18 years and above. We do not knowingly collect personal information directly from minors.

If you believe that we have unintentionally collected personal data from a child, please contact us immediately so we can delete it from our systems.

11. Cross-Border Data Transfers

In rare cases, your data may be processed on servers located outside Pakistan. All such transfers are handled under agreements ensuring adequate data protection consistent with international standards and Google’s compliance frameworks.

12. Updates to This Policy

LilChester may update this Privacy Policy from time to time to reflect new legal requirements, business practices, or technology updates. The latest version will always be available on our website, and the “Effective Date” at the top will indicate the latest revision.

13. Contact Us

If you have questions, concerns, or complaints about how your personal data is collected or used, please reach out to us:

📍 LilChester, Lahore, Pakistan
📞 0314-4707047
📧 customercare@lilchester.com

We take privacy seriously, and we’ll do everything reasonably possible to address your inquiries promptly and fairly.