Effective Date: November 2025
Company: LilChester
Location: Lahore, Pakistan
Email: customercare@lilchester.com
Phone / WhatsApp: 0314-4707047

1. Introduction

Welcome to LilChester, your trusted destination for custom ethnic kids wear, parent–child matching outfits, and trendy western wear at affordable prices. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from LilChester, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or place any orders.

2. Products & Services

LilChester specializes in:

Custom-made ethnic wear for kids and parents.
Trendy western wear for baby boys and girls.
Affordable and high-quality kids’ clothing.

All product images and descriptions are for representation purposes only. Colors, embroidery, or fabric textures may vary slightly due to lighting and screen display settings.

3. Orders & Payments

Orders can be placed online or via WhatsApp.
Customers are required to provide accurate information (name, contact number, address, and email).
Orders may require advance payment or cash on delivery (COD), depending on availability and location.
LilChester reserves the right to refuse or cancel any order in case of incorrect details, stock unavailability, or suspected fraudulent activity.

4. Shipping & Delivery

Delivery timelines vary depending on product type and location.
Custom ethnic orders may take additional processing time.
LilChester is not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns & Exchanges

Returns are accepted only for defective or incorrect items, reported within 48 hours of delivery.
Custom-made and personalized products are non-refundable and non-exchangeable.
The returned product must be unused, in original condition, and with all tags intact.

6. Customer Data Collection & Usage

When placing an order or registering with LilChester, we may collect the following information:

Name
Contact number
Email address
Delivery address

We collect this information in accordance with the Personal Data Protection Bill of Pakistan and Google’s data usage policies for the following purposes:

To process and deliver your orders.
To provide customer support.
To send updates, promotional offers, and marketing communications (via email, SMS, or WhatsApp).

You may opt out of promotional communications at any time by contacting us at customercare@lilchester.com or replying “STOP” to any promotional message.

7. Data Protection & Privacy

LilChester takes reasonable security measures to protect your personal information from unauthorized access or disclosure.
Customer data is stored securely and used only for the purposes mentioned above.
We do not sell, rent, or trade customer information with any third parties.
Data may be shared only with trusted service providers (such as courier partners or payment gateways) strictly for order fulfillment purposes.

Our data practices comply with Pakistan’s Electronic Transactions Ordinance (ETO) 2002, Prevention of Electronic Crimes Act (PECA) 2016, and Google’s Privacy and Advertising Policies.

8. Promotions & Marketing

By placing an order, you consent to receive promotional messages, newsletters, and updates about LilChester’s new collections and sales.
Promotional content will comply with Google Ads, Meta Ads, and other digital marketing guidelines.

9. Intellectual Property

All content on our website, including product images, text, logos, and designs, is the intellectual property of LilChester and may not be copied or reproduced without written permission.

10. Limitation of Liability

LilChester will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products, website, or services.

11. Changes to Terms

LilChester reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website with an updated effective date.

12. Contact Information

For any queries, concerns, or complaints regarding these Terms or your personal data, please contact us:
📍 LilChester, Lahore, Pakistan
📞 0314-4707047
📧 customercare@lilchester.com